FAQ

Creating an account at Enchanted Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button located at the top of the homepage. You'll need to provide some basic information including your name, email address, date of birth, and contact details. Create a secure password that meets our requirements (typically including a mix of letters, numbers, and special characters). Review and accept our terms and conditions after reading them carefully. Finally, verify your account through the email we send to complete the registration process. The entire signup procedure takes approximately 2-3 minutes, after which you can make your first deposit and claim your welcome bonus of 1 Enchanted Coin. Remember to provide accurate information as this will be verified during the withdrawal process to ensure security.

The Enchanted Coin is Enchanted Casino's unique welcome bonus offered to new players upon registration. This special bonus token works as your entry point to our gaming world. When you create your account, 1 Enchanted Coin is automatically credited to your bonus balance. You can use this coin to explore our game selection without making an initial deposit. The Enchanted Coin has a fixed value that allows you to place bets on eligible games from our partners including Belatra Games, Microgaming (Apricot), and Pragmatic Play. Any winnings generated from using your Enchanted Coin will be subject to our standard bonus terms and conditions, including wagering requirements that must be completed before withdrawing. This bonus is our way of welcoming you to the magical experience of Enchanted Casino, giving you a risk-free opportunity to discover your favorite games and potentially win real rewards.

Enchanted Casino offers a variety of secure payment methods to ensure convenient transactions for all players. We accept major credit and debit cards including Visa, MasterCard, American Express, Discover, JCB, and UnionPay. All transactions are processed in USD. Our payment system employs advanced encryption technology to safeguard your financial information. Deposits are typically processed instantly, allowing you to start playing without delay. For withdrawals, processing times vary depending on the payment method, but we strive to handle all requests efficiently. The minimum deposit and withdrawal amounts are clearly indicated in the banking section of your account. Please note that verification documents may be required before processing your first withdrawal, in accordance with our security protocols and regulatory requirements. If you encounter any issues with payments, our customer support team is available to assist you through live chat or email at support@enchantedsweeps.com.

Enchanted Casino provides multiple channels for customer support to ensure you can always reach us when needed. Our primary support method is live chat, available directly on our website 24/7. This option offers immediate assistance for urgent matters and general inquiries. For less time-sensitive issues or more detailed questions, you can email our support team at support@enchantedsweeps.com. Our average response time for emails is within 24 hours, though we often reply much sooner. Our support team is trained to handle a wide range of topics, including account management, bonus terms, payment issues, game rules, and technical difficulties. All support is provided in English by knowledgeable representatives who understand the nuances of online gaming. We pride ourselves on offering professional, friendly, and efficient customer service to enhance your overall experience at Enchanted Casino.

Enchanted Casino features an impressive collection of games from three renowned software providers: Belatra Games, Microgaming (Apricot), and Pragmatic Play. This partnership allows us to offer a diverse gaming experience with something for every type of player. Our slot selection includes classic 3-reel slots, video slots with immersive themes, and progressive jackpot games with life-changing potential. For table game enthusiasts, we provide multiple variations of blackjack, roulette, baccarat, and poker. Our live casino section, powered primarily by Pragmatic Play, delivers an authentic casino experience with professional dealers streaming in real-time. We regularly update our game library with new releases to keep the experience fresh and exciting. All games are tested for fairness by independent auditors, ensuring random outcomes and honest gameplay. You can filter games by provider, type, or popularity through our user-friendly interface to quickly find your preferred options.

Enchanted Casino operates under strict licensing and regulatory frameworks to ensure a safe and fair gaming environment. Our operations comply with all applicable gaming laws and regulations in the jurisdictions where we offer our services. The casino undergoes regular audits by independent testing agencies to verify that our Random Number Generators (RNGs) produce fair and random results across all games. We implement responsible gambling tools including deposit limits, self-exclusion options, and reality checks to promote healthy gaming habits. Additionally, Enchanted Casino employs advanced security measures including SSL encryption to protect player data and financial transactions. We adhere to strict anti-money laundering (AML) and Know Your Customer (KYC) protocols as required by regulatory authorities. Our commitment to maintaining these high standards of operation reflects our dedication to providing a trustworthy platform where players can enjoy their gaming experience with complete peace of mind.

Account verification at Enchanted Casino is a standard security procedure designed to protect both you and our platform. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To verify your account, log in and navigate to the 'My Account' section, then select 'Verification' or a similar option. You'll need to submit copies of specific documents that confirm your identity, address, and payment methods. For identity verification, provide a clear copy of your government-issued ID (passport, driver's license, or ID card). For address verification, submit a recent utility bill, bank statement, or official correspondence showing your name and address (typically issued within the last 3 months). If you've used a credit/debit card, you may need to provide a photo of the card (with the middle digits hidden for security). Once submitted, our team will review your documents within 24-48 hours and notify you via email when verification is complete. This process helps prevent fraud and ensures compliance with regulatory requirements.